Protecting the Purdue Community at a Critical Time

Reopening Campus, Remaining Open Amid Pandemic

As we prepared to launch Purdue’s evolved brand platform in early 2020, the world found itself in the midst of a crisis — as the COVID-19 pandemic upended every area of daily life, including our effort to deliver residential learning and instruction on our Purdue campus.

Almost overnight, it became our task to lead the messaging and change management efforts as Purdue worked to safely offer an in-person experience for 50,000 students, faculty and staff amid the pandemic. Key to our effort was to identify and protect the most vulnerable members of the Purdue community.

Our mission was to communicate strategically for the administration of 100,000+
samples and tests as well as the quarantine, isolation and contact tracing for all students,
faculty and staff. During a dynamic public health crisis, the effort centered on managing
change and creating a culture that encouraged the behaviors and careful steps needed to
ensure the safe return to campus for a community of more than 50,000 people.

A cornerstone of our communications strategy was the Protect Purdue Pledge. Rather than giving people orders to comply with, the pledge gave everyone something higher to which to aspire.

Protect Purdue: Major Actions

DIGITAL INITIATIVES AND IMPACT

We led internal and external communication efforts across multiple channels:

  • 60+ messages from University leadership to campus community
  • Communicated distribution plans for 55,000 wellness kits

We launched and managed a central website to inform, educate, instill confidence and solicit feedback:

  • 630,000 unique visitors since website launch
  • 1.75 million+ web sessions since website launch
  • 230,000 clicks to FAQs
  • 116,000 YouTube views of 100+ videos

We developed and expanded social media assets:

  • Produced 400+ posts using the hashtag #ProtectPurdue
  • Protect Purdue posts have generated 10.3 million impressions and over 200,000 ‘applause’ (likes/comments/shares)
  • Created 90 videos in support of Protect Purdue since July
  • Created 2,000+ Protect Purdue photographs, 100+ B-roll clips, 250+ digital graphics for campus communicators

Protect Purdue: Major Actions

CHAMPIONING A SAFE CAMPUS

Recognizing the need for peer encouragement that aligned with the Protect Purdue Pledge, we created the Protect Purdue Ambassador program. The fall Ambassadors made up of more than 200 students, including 20 team leaders, from all class years and colleges.

The impact:

  • Executed 50+ projects and events to help students navigate pandemic life
  • Activated @boilerambassadors on Instagram to share reminders, tips and information

4,500+

HOURS WORKED

in Fall 2020 in Support of Protect Purdue

5,000+

FACE MASKS

and other items distributed in Fall 2020

“Being a Protect Purdue Ambassador gives me purpose, a practical way to be part of the solution. It’s not just a resumé builder, and it’s not just a title. It’s a duty and an honor.”

Maddie Deselem
(BS ’20) Neurobiology, Physiology

“Being a Protect Purdue Ambassador gives me purpose, a practical way to be part of the solution. It’s not just a resumé builder, and it’s not just a title. It’s a duty and an honor.”

Maddie Deselem
(BS ’20) Neurobiology, Physiology

Protect Purdue: Major Actions

PRESERVING COMMENCEMENT IN UNCERTAIN TIMES

We partnered with the Office of the Registrar to produce commencement boxes for the spring, summer and winter 2020 ceremonies, which were held virtually because of the pandemic. Packaged in a coordinated, Purdue-branded gold and black sleeve, the boxes declared, “This Giant Leap We Take Together.”

  • 9,600 graduating Boilermakers
  • 12,000+ commencement-in-boxes produced
  • 13-by-10-inch keepsake was filled with Boilermaker memorabilia
  • Students/families downloaded 1.6 million promotional assets